As a Customer Care Specialist (m/w/d), you are part of the team that supports KRÜSS’ commercial operations and ensures a seamless customer experience across the entire customer journey. Working closely with sales, distributors, and internal operations, you combine inside sales activities with service administration. With a strong focus on the UK market and our EMEA distributor network, you help ensure efficient communication, reliable order execution, and high-quality customer support throughout the region.
Does this sound like a job you can identify with? Welcome to KRÜSS!
Customer Care Specialist (m/f/d)
Home Office Mumbai
Full-time
Permanent employee
You and your team
Your mission
- Customer Support – You respond to customer and distributor inquiries via phone and email, qualify inbound leads, and support sales activities through quotation preparation and coordination with Technical Sales Representatives.
- Quotation Management – You prepare and manage quotations for instruments, spare parts, accessories, and service-related offerings, and provide administrative sales support to distributors.
- Service Coordination – You support the administration of service activities such as maintenance contracts, spare parts requests, and service quotations, and coordinate service requests with customers, distributors, and service teams.
- CRM Management – You maintain customer and distributor records in CRM and ERP systems, document customer interactions and sales activities, and contribute to high data quality and transparency.
- Commercial Administration – You prepare commercial documentation for supplier onboarding, tenders, and customer registrations, and support administrative processes related to international customers and distributors.
How you achieve it
- You have a relevant bachelor's degree and 2–3 years of experience in B2B customer support, Inside Sales or Order Processing.
- You are proficient in CRM and ERP systems such as Microsoft Dynamics and ABAS, as well as Microsoft Office.
- You are customer-oriented, structured and detail-oriented, and ensure a high degree of accuracy in quotations and orders.
- You impress with your reliability, team spirit and a proactive, solution-oriented approach to working in an international environment.
- You are fluent in English, with additional European languages being a plus.
What we have to offer
- Work with a global scientific instrumentation company and gain international exposure.
- Flexible hybrid or remote work supporting a healthy work-life balance.
- Competitive salary with paid leave, public holidays, and additional company leave benefits.
- Continuous learning through training and exposure to advanced scientific technologies.
- Transport support such as commute allowance or travel reimbursement.
- Strong long-term career growth within a global technology company.
About us
This is the place where a company usually reveals its vision and invites you to become part of something big. But let us be honest: Working at KRÜSS, you do not change the world (though we help corporate groups to be more sustainable). You do not save lives (though we support people who do). Now that we think about it, to help optimize surfaces has a great effect in almost every area! So why not join our creative and supportive team of talented people and become part of something big?